Under normal circumstances, I could imagine an airline responding in such a fashion in the event that a blogger launched some form of unreasonable attack on the airline or made some form of unsubstantiated allegations.

But, as you say, this is not what Jason Roe did, nor did he indicate any form of hostility toward the airline or intend to cause undue harm to Ryanair in any way, shape or form.

As a response to the act of merely pointing out a technical flaw, the response of Ryanair was way out of line.

Heaven help anyone who might actually criticize a flight someday.

The airline should just issue an apology and put an end to the matter before it continues to snowball.

Bizarre.

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I agree. Alina’s clear thinking and expertise with respect to marketing and public relations is in clear contrast with that displayed by Ryanair, and she would make a valuable contribution to their team.

You make a fair point about counter cultural products, but as you say, an airline does not fit into this category and their behavior in this instance is very difficult to understand.

Karen,

Good thinking – every company makes public mistakes and so do their staff whilst commenting on the blogosphere. Your approach represents a proactive way in which the company can not only improve its practices in the future, but also minimize any public fallout for this incident. Indeed, had they have followed your second point of advice they might have even gained some publicity which was actually positive out of the ordeal.

I would understand if management don’t pay a great deal of attention to individual bloggers, but if that’s the case, the airline would have been better off refusing to respond or much better yet, making a brief apology to Mr. Roe.

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