You bet, you lose, your problem

Responsible consumerism 11 Comments
Slot machines in the Trump Taj Mahal (India) (Image via Wikipedia)

Slot machines in the Trump Taj Mahal (India) (Image via Wikipedia)

I have a considerable degree of empathy for those who suffer from a gambling addiction, especially in these challenging economic times.

But the idea of gamblers being able to sue casinos for losses which they incur as a result of their gambling activities is simply a load of rubbish, and I certainly hope that current attempts by an Australian high flyer who is trying to do just that get the treatment they deserve within the judicial system.

 
The case in brief
Full details of the case can be seen here. In short, it involves a high flying property developer, by the name of Harry Kakavas who is attempting to sue Crown Casino, a Melbourne (Australia) based casino, for losses incurred as a result of his gambling activities over a sixteen month period in 2005 and 2006.

Mr. Kakavas, who lost roughly 30 million Australian dollars (roughly $USD 23 million)  over a sixteen month period (including, at one stage, 2 million Australian dollars in the space of forty-three minutes), claims that Crown mad extensive efforts to facilitate and encourage his gambling behavior despite knowing that he suffered from a pathological gambling addition.

 
You can’t be serious
Difficult to believe though it is, apparently this is no joke, and neither Mr. Kakavas or his lawyers are mucking around.

That said, I find it somewhat difficult to take his arguments seriously.

Compulsive gambler or not, surely the idea that a gambler should be able to just sue the casino after choosing to blow all their money on a few bad bets is beyond any form of comprehension whatsoever.

Punters take the bet – they keep all their winnings and accept responsibility for their losses.

It’s simple and fair, and those unwilling to accept their losses should simply not bet.

 
Yes, gambling is addictive ..
Don’t get me wrong, I have a considerable degree of empathy for those who suffer from a gambling addiction. Like alcohol, gambling can be addictive, and the development of problems relation to compulsive behavior in this regard can happen to the best of us.

Because of this, it is right that casinos and other forms of gaming venues are subject to an especially high level of scrutiny with respect to their conduct, and under no circumstances whatsoever should they attempt to promote or encourage compulsive or irresponsible behavior in any way, shape or form whatsoever.

If indeed Crown did take steps specific steps to encourage the behavior of Mr. Kakavas (as is alleged by Mr. Kakavas but denied by Crown), then yes, such behavior was somewhat irresponsible and should not be condoned in any way.

 
.. but consumers have responsibilities as well
But businesses, in this case casinos, are not the only ones who face obligations with respect to the need for responsible conduct.

Consumers also have a responsibility, and at some point, I believe that each and every person must take personal responsibility for his or her own consumption related behavior.

In the case of gambling, consumers are not forced to frequent the premises of gambling related venues. Nor are they forced to place bets or to keep betting after sustaining a certain amount of losses.

No – these are consumer choices, and individual consumers must assume responsibility for the outcomes of their behavior.

Not only would forcing casinos to compensate punters for their own mistakes place the business operations of the casino concerned in undue jeopardy, it would also be entirely unfair.

 
Sending the wrong message
As a final point, allowing consumers to sue casinos for losses incurred whilst gambling sends completely the wrong message with respect to the need for responsible consumer behavior.

It would send the message that consumers do not need to take responsibility for their own actions, that it’s Ok to not to consume products or services which are on offer and that someone else (the manufacturer or service provider) can be blamed whenever you run into trouble.

This is not a positive message. Instead the message should read:

“You are responsible for your own consumer choices. You bet – you lose – your problem.”

11 Responses to “You bet, you lose, your problem”

  1. Rachel Says:
    May 22nd, 2009 at 9:37 pm

    Needs to take you on a roller coaster, your tie is to tight. lol Actually if you haven’t gone on one and it has a lot to do with who share the ride…

  2. drew Says:
    May 22nd, 2009 at 10:37 pm

    Hi Rachael,

    I assume you refer to my comment over on Mark’s blog.

    In that case, yes, I probably do need to ‘loosen up’ a little, and perhaps even dare to go one of those terrifying things!

  3. Fred H Schlegel Says:
    May 23rd, 2009 at 1:58 am

    I have trouble imagining putting $100 on the table when I know the odds are against me let alone millions. Where were all the other people in this guys life while he was throwing the cash away? I’m afraid you’re right, personal responsibility is a big issue here. (Unless of course he had legally notified the casino that they should not accept his money… Then there might be something to his case.)

    Fred H Schlegels last blog post..Wolfram|Alpha, Telemarketers and Discoveries In A Bad-Mood

  4. Brad Shorr Says:
    May 23rd, 2009 at 2:37 am

    Hi Andrew, Besides sending the wrong message – and I agree with you there – setting such a legal precedent would threaten the survival of the gaming industry and/or raise our prices considerably. On a side note, for some reason your posts inspire me to remember old, fairly obscure films. This time, “Lost in America” comes to mind, a 1985 Albert Brooks film which is very funny. At one point his wife blows their savings gambling in Las Vegas, and Brooks tries to get his money back from the casino operator. A comedy classic.

    Brad Shorrs last blog post..SEO Content Competence Quiz Recap

  5. Lillie Ammann Says:
    May 23rd, 2009 at 11:47 am

    Andrew,

    This is just one step further along in the blame-somebody-else-for-my-behavior pattern that is so prevalent in the world today. It’s not new—years ago my business was hit with a frivolous lawsuit—but it seems to be getting worse. And this is an extreme example of it.

    Just watch the ads on TV—if you’ve been hurt or a loved one died or you’re not getting what you think you’re entitled to, sue somebody.

    There are certainly legitimate reasons to sue. I sued the chiropractor who caused me to have a stroke. But I hesitated and did so only after a number of doctors told me he was totally irresponsible in my treatment and that his actions were the direct cause of my stroke. I didn’t try to get rich off him; I just wanted to get my bills paid for my insurance co-payments and other expenses I incurred. Nothing for pain and suffering, not even compensation for lost income.

    I too am sympathetic to anyone with a gambling or any other addiction, but the casino is not their customer’s keeper. Of course, they shouldn’t knowingly entice someone with a problem, but they shouldn’t be obligated to recognize every gambling addict and prevent them from gambling.

    Lillie Ammanns last blog post..Interview: Pat & James Taylor

  6. Andrew Says:
    May 24th, 2009 at 10:15 pm

    Hi Fred,

    From what I understand, Mr. Kakavas was banned from a Sydney Casino in 2005, a ban which he claims was applicable throughout all of Australia and should have been enforced on a nationwide basis.

    I am not certain about the law with regard to this issue, so am not in a position to comment upon whether or not Crown was legally obliged to refuse entry to him as a result of the Sydney ban.

    Nevertheless, I still would hope that Mr. Kakavas’s losses were his own legal responsibility.

    Brad,

    I have not seen lost in America, but it sounds interesting. I once heard one entrepreneur refer to Los Vegas as ‘Lost Wages,’ sentiments which (although I of course haven’t been to Los Vegas) I guess would epitomize the experiences of many.

    I certainly agree with respect to your comments about the viability of the gaming industry, and whilst I will not claim that gaming is the most socially responsible industry of all time, it would most certainly be unfair on casinos if the viability of their legal operations was placed in undue jeopardy because a few punters complain about not being able to control their own personal behavior.

    Lillie,

    I am sorry to hear about your terrible experience with regards to your chiropractor, and based on your description, it seems as though your claim was very fair and reasonable.

    In your case, the problem was a result of someone else’s behavior, and in no way does it seem from your description that any conduct or action on your part contributed to the situation in any way. Nor could you reasonably have foreseen or in any way prevented this from occurring.

    With regards to the issue of accepting personal responsibility for one’s own actions, I would certainly think that Mr. Kakavas could definitely learn a thing or two from those like yourself who set a wonderful example for the rest of us to

    Andrews last blog post..You bet, you lose, your problem

  7. Alik Levin | PracticeThis.com Says:
    May 25th, 2009 at 12:43 am

    I once heard in a movie something like this: “I love America – anyone can sue here anybody for anything.”

    I personally cannot care less about a millionaire suing another million for anything. It is their world and it is their fun.

    Alik Levin | PracticeThis.coms last blog post..You Are 95 And You Are Dying

  8. Andrew Says:
    May 26th, 2009 at 7:00 am

    Hi Alik,

    When multi-millionaires take legal action against multi-billion dollar companies, it certainly can often seem a little distanced from the realm of ordinary life, and perhaps this case would have had a little more emotional appeal if the plaintiff in question had’ve been a punter of more limited financial means who had lost his or her home or family.

    I guess my point here is that any person, high flier or otherwise, is responsible for their own behavior as a consumer.

    Andrews last blog post..You bet, you lose, your problem

  9. Karen Swim Says:
    May 26th, 2009 at 10:06 pm

    Andrew, as most here have stated, it is ridiculous to hold someone else accountable for our own bad choices. This is no different than suing the fast food industry for your weight gain. I too have complete empathy for those suffering from addiction but suing the source of your addiction is rubbish.

    Karen Swims last blog post..Authenticity, Transparency and Poetic Musings

  10. Mark Says:
    May 27th, 2009 at 12:25 am

    I fully agree, this is an unfounded and crazy lawsuit. I too have empathy for someone with a gambling problem, however the person must take responsibility for his actions.

    Marks last blog post..None Of My Business

  11. Andrew Says:
    May 27th, 2009 at 7:14 am

    Karen/Mark,

    Based on both of your comments and those of other readers, I would certainly say that the consensus is fairly clear with respect to this topic.

    This does not surprise me, and I would think that Mr. Kakavas and his lawyers will have a pretty difficult time arguing this in court.

    Andrews last blog post..You bet, you lose, your problem

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